Mock Inspections / CQC KLOE Audit / Monthly
Mentorship / Manager Supervisions.
A new client contacted SRG who operates 12 homes across the Midlands and South of England. 2 of the homes had recently been inspected and received an Inadequate across the KLOEs, with one home having an NOP (notice of proposal). The remainder of the homes had not been inspected for the last 3 years.
Our compliance started working with the NOP and implementing a plan with the provider and CQC, we supported the manager and the provider to implement changes, during the same time we implemented a governance process and system across the group, identifying risk non-compliance at an early stage. Initially this showed multiple failings across the 12 homes.
Working with the provider and the Directors SRG has implemented an internal process which included monthly supervision with the managers, with a review of monthly governance data and a quarterly KLOE Audits.
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