Privacy Policy

Effective Date: 04 May 2025

1. Who We Are
SRG Care Consultancy Limited is a care consultancy company based in the United Kingdom. We specialise in supporting adult social care providers with services including mock CQC inspections, training, interim management, and regulatory guidance.

This privacy policy explains how we collect, use, disclose and protect your personal information when you visit our website: www.srglimited.co.uk

2. What Information We Collect

We may collect and process the following personal data:
a) Information you provide to us:
> Your name
> Email address
> Telephone number
> Job title or organisation name
> Billing or delivery address (if you purchase products)
> Payment information (processed securely via third-party providers)
> Any other information you provide via forms, email enquiries, or newsletter sign-
ups
b) Information we collect automatically:
> IP address
> Browser type and version
> Pages visited and time spent on the site
> Device information
> Cookies (see Section 7)
c) Information collected through transactions:

When you purchase document templates or other digital resources through our online shop, we collect the necessary information to fulfil the transaction, including your name, contact details, and payment information (processed via secure third-party payment
processors).

d) CRM tracking:
We use HubSpot as our customer relationship management (CRM) platform. This enables us to store and manage customer communications, interactions, purchases, support history, and preferences in one secure platform. HubSpot may collect and track certain interactions on our website (e.g. form submissions, email opens, link clicks) to help us deliver more relevant and personalised support and services.

3. How We Use Your Information
We process your personal data for the following purposes:
> To respond to enquiries and contact requests
> To manage and fulfil purchases made via our online shop
> To provide the services you’ve requested
> To send you updates, resources, or newsletters (where you have opted in)
> To manage communications and service delivery using our CRM system
(HubSpot)
> To improve our website and user experience
> For internal record-keeping and legal compliance

We only process your personal data when we have a lawful basis, such as your consent, a contractual requirement, or our legitimate interest in running the business.

4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your data with:
Our service providers (e.g. IT support, website host, payment processors)
> HubSpot, our secure CRM platform, for communication, client management and marketing
> Regulatory bodies if required by law
> Platforms used for email marketing, digital product fulfilment, or feedback (e.g.Mailchimp, Stripe)

All third-party service providers are required to handle your data securely and in compliance with data protection laws.

5. Data Retention
We retain your personal information only for as long as is necessary for the purposes outlined in this policy or as required by law. This includes keeping your contact information for follow-up communications and service history for regulatory or financial purposes.

6. Your Data Protection Rights
Under the UK GDPR, you have the following rights:

> Access – You have the right to request a copy of the personal data we hold about you.
> Rectification – You can ask us to correct inaccurate or incomplete data.
> Erasure – You can request that we delete your personal data in certain circumstances.
> Restriction – You can ask us to restrict processing of your data.
> Objection – You can object to the processing of your data for marketing or legitimate interest purposes.
> Data portability – You can request that we transfer your data to another organisation.
To exercise these rights, please contact us at: info@srglimited.co.uk

7. Cookies
Our website uses cookies to enhance functionality and user experience. Cookies are small text files that are stored on your device. You can control or delete cookies through your browser settings.

Typical cookies used include:
> Essential cookies – required for basic website functionality
> Analytical cookies – help us understand how users interact with the site (e.g. Google Analytics)
By using our site, you consent to our use of cookies. You can opt out at any time by adjusting your browser preferences.

8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies separately.

9. Security
We are committed to ensuring your personal data is secure. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, or loss of your data.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

SRG Care Consultancy Ltd
13E Miners Way, Lakesview International Business Park
Canterbury, Kent CT3 4LQ
info@srglimited.co.uk
0330 133 0174

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal
requirements or our practices. The latest version will always be posted on this page, with
the updated date shown at the top