'So where do you start when you are faced with unfamiliar territory. You look for a guide. For me that person was Rob who patiently walked me through a mountain of policies, acres of acronyms and tortuous terminology. Always readily available to point me in the right direction and with a thorough knowledge of the CQC terrain. I simply couldn’t have made the CQC registration journey without his support'
Sarah
Karuna Living
“We have worked with SRG for some time now and find they are consistent, thorough and support our systems that are in place, making it easy for staff to follow and understand,“
Diana Adlam
Aster Healthcare
"Both West Sussex Partners in Care and East Sussex Registered Care Association have invested in SRG Policies and Procedures on behalf of our members and this is proving to be a popular and invaluable benefit to our members. SRG update the P&P's regularly and have been amazing at helping with tailor made documents for individual provider."
Debbie Corti-Young
West Sussex Partners in Care
"We appreciate all the work that Kiren has compliant and moved our services forward
to become compliant. Thank you, Dr David" – NHS
Dr David
NHS
“Thank you for supporting us to get outstanding Tracey Service
Manager “
Tracey
Southampton City Council
"We have used the SRG Team for various pieces of specialist work over the years and have been very happy with their quality of work, advice and professionalism."
Greg Lapham
Precious Homes
"We appreciate the support that SRG team have given us during our purchase of our homes. The input during Due Diligence has been greatly received"
Steve
Cartwright Care
“Steve, thank you for carrying audits on our services this will enable us to work on the areas of improvement“
Debbie
Adult Services, Wiltshire Council
"We have found SRG to be very responsive in all our dealings. Reports undertaken have been well researched, written, fully considered and accurate which is very beneficial when assessing current situation. Very happy to recommend"
Dermott Kelly CEO
St Phillips Care
"We have used the services of SGR to support one of our clients who required a Mock CQC inspection. The team at SGR and their External Inspector were very friendly, professional and nothing was too much trouble - would definitely use their services again and indeed recommend them to others."
Sanghita Boyd Director
Alium Care Training
"We were supported for our audit by Christine. She was extremely friendly and personable. Immediately, very respectful of the needs of our service users and how they may feel during an inspection to which we were very grateful.
Christine was clear and concise in how she would conduct the audit and what we could expect throughout the day.
The service she audited has a newly appointed manager, Christine took care to provide details and in depth explanations into her findings and suggested improvements for the service. She also did well in reassuring the new manager in what was an unfamiliar experience.
We were provided with initial feedback during the inspection. Each item found was fair in it’s decision and constructive which will allow us to better the quality of support we provide.
There was also recognition of what is working well in the service, particularly in relation to our Support Plans and Risk Assessments. This had been a huge amount of work recently undertaken at the service, so to obtain this positive feedback was a real morale boost for those involved. The manager commented that he felt more positive about the work that remained to be done as he can see the benefits of the recognition.
The day overall was a very positive and enjoyable experience and we would welcome Christine to visit one of our services in the future.
Please do pass on our thanks to her."
