Ombudsman Issues Good Record Keeping Guide for Social Care Services

The Local Government and Social Care Ombudsman (LGSCO) has issued a new guide on good record keeping to help care providers learn from the complaints it upholds.

Poor record keeping is a common problem they find when people raise a complaint. The guide focuses on a number of case studies highlighting the common issues the LGSCO sees, and also includes good practice tips to help you avoid the problems from occurring in your services.

It also sets out their approach to investigating complaints on this matter, including information on electronic record keeping, and references other regulatory bodies’ guides to meeting the requirements on record keeping.