Crisis Management Case Studies

Crisis Management, Interim Management, Consultancy.

A 45-bed residential care home received a inadequate across all KLOES, The Local authority had put an embargo on the service and the homes relations with commissioners and the local authority had broken down.

The service had several safeguarding and the registered manager was on long term sick. SRG was contacted by the provider, who had several homes in the North, our commissioning team was able to identify the immediate needs and allocate a crisis management team to take operational management of the home. 

We introduced a service improvement plan that involved gaining the trust of the Residents,

Next of Kin, staff and commissioners. SRG Supported the service for 4 months, on month 6 the service was reinspected with a Good across all KLOES.